I was in line at Kroger the other day, and I thought to myself, "Man, there have been a lot of changes in the grocery shopping experience over the years."
Years ago, the clerk unpacked your cart, they had to enter the price, they put your stuff in big paper bags (double-bagged if necessary), took your cash and made change or took your check, wrote down everything off the front of your driver’s license, and you led the bag boy to your car where you got to have the secret tip transaction that felt more like a drug deal than a gratuity.
Now, it’s debit cards, credit cards, unpack your own, get formula from the service desk because people can’t be trusted to have that shit on a shelf lest they steal it, half the time bagging your own groceries and walking them out to your car and unpacking the cart and packing your car by yourself. That’s all (more or less) fine.
Way back then, I used to have ideas about making that process better. One involved the express lane (10 items or less) or even, God willing, a self check line.
Those both became a reality.
The trouble is, like everything else in society today, people don’t think the rules apply to them. It doesn’t seem like much, but if I’m buy a rotisserie chicken and diapers and hit the express lane, I shouldn’t have to wait behind the jerkoff that came there with 37 items thinking I wouldn’t count. (I always do, by the way. And then I make snarky remarks about you to the clerk after you pay).
But the self check line seemed mostly bulletproof. You have 3 or 10 or 15 items, you scan them and bag them yourself and go on your way.
Then a day like Friday happens where you get in line and can’t help but notice that there are about seven folks waiting for the self scan. "WTF?" I’m thinking to myself. I look past the lady holding the balloons in front of me, and I see this:

And a couple of notes here. Notice that there are several bags already scanned. This cart was spilling over when she got to the self check.
Secondly, she didn’t know how to scan. She’d take a box and lay it down on the scanner, wait 10 seconds and put it in the bag. She’s probably STILL trying to check out.
Oh, and watching her try to find the barcode on each item was hilariously frustrating. It was like she was looking for The Holy Grail or something.
GAAHHHHHHH!!!

What say you?